My vehicle hasn't updated for a couple of hours, but I know the vehicle is out and running now. What's going on?
In most instances, these are coverage related issues and the data will back populate once the vehicle has travelled into an area of good coverage and goes through a full ignition cycle (ignition on/ignition off). Please call our customer support line at first sign of improper reporting, M-F, 7am-7pm CST at (866) 527-9896 or e-mail us at us.support@navmanwireless.com, so that we can troubleshoot effectively.
What could interfere with my GPS signal or strength?
Generally speaking, metal is the biggest culprit in GPS signal and strength interference, therefore anything metal on the dash or placed too closely to the antenna should be removed. Examples of this are metal clipboards, loose change, and aluminum foil food wrappers. Other items which could interfere with your GPS signal and strength are satellite radio antennas positioned too closely to ours and windshield decals which obstruct our antenna's view of the sky.
When I try to log in, there is an error telling me "unknown / invalid username or password"
Please note that all usernames and passwords are case sensitive. If you feel you are entering it correctly, please contact our customer support team at (866) 527-9896 Monday - Friday from 7am - 7pm CST or email us at us.support@navmanwireless.com with your username and fleet name for assistance.
The clock on my computer is correct, but the time on my software is not. What would cause this?
The clock pulls the time directly from your PC's operating system. Please ensure that the time is set correctly on your computer and verify that the correct time zone for your location is chosen. It is important that you are set to automatically adjust for Daylight Savings Time. If not, please go to the following Microsoft link and follow the instructions for the Daylight Savings Time patch.
http://support.microsoft.com/gp/cp_dst=
I have driver pins set up for my drivers. One of my drivers is trying to log in but it is saying that his pin is already in use. What's going on?
Chances are your driver forgot to manually log out of the vehicle he was previously in so the device is still recognizing him as "assigned". Have the driver manually log out of the vehicle he was previously in and this should remedy the problem. If not, please contact our customer support team at (866) 527-9896 Monday - Friday from 7am - 7pm CST or e-mail us at us.support@navmanwireless.com
I need to add another user, is this something I can do?
All users and user access need to be handled by one of our Technical Support Representatives. Please contact us at (866) 527-9896 Monday - Friday 7am-7pm CST so that we may assist you with this.
If you hover your mouse over the picture of the icon, a box will pop up which tells you what the icon means.
You can also get a list of the icons and their meanings by going to the Help menu on your software and searching for "icons".
I recently switched computers and lost my software. Is there someplace I can download it?
Please contact our customer support team, M-F, 7am-7pm CST at us.support@navmanwireless.com or (866) 527-9896.
Download is complete once you are prompted to log into the software itself. This is where you will use your usual log in credentials.
Is there any way to restrict software users from viewing certain vehicles on my fleet?
We can divide your fleet into smaller "sub fleets". These would not show on one screen but rather would show under multiple screens by using a drop down menu. We can then assign certain users to only view certain fleets.
How long is data saved on the server and can I retrieve this data through my reports for a certain length of time?
Data is saved on our servers for approximately 180 days. If data is needed past the 180 day mark, our database team may be able to retrieve that, but due to how labor intensive this task is, a substantial fee may be passed along to the customer. We strongly encourage our customers to frequently run reports based on their needs at a minimum of every week and up to once a month and either print them or export the file to a designated folder on their PC.